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Frequently askyed questions.
Refund Eligibility – Up to 90 Days At ELITESTREAMERS, customer satisfaction is our top priority. That’s why we offer a flexible refund policy of up to 90 days from the date of purchase. If for any reason you are not satisfied with your IPTV subscription, you can request a refund within this period. Whether it’s a technical issue, service incompatibility, or simply a change of mind, we are here to make the process smooth and fair.
Instant Refunds with PayPal
If you made your payment using PayPal, you’re in luck—refunds are processed instantly. As soon as your refund request is approved, the amount will be credited back to your PayPal account without any delays. This is the fastest and most seamless refund option we offer.
Fast Crypto Refunds
We also support quick refunds for customers who paid with cryptocurrency. Once your refund is approved, the amount will be sent back to your crypto wallet promptly. Crypto refunds are typically processed the same day, making this another fast and efficient option for our tech-savvy customers.
Bank Cards and IBAN Transfers – Up to 2 Days
If you paid with a credit/debit card or via IBAN transfer, the refund process may take a little longer. Once approved, refunds to card payments and IBAN accounts are processed within 1 to 2 business days. Please note that processing times may vary slightly depending on your bank’s policies.
Service Access and Usage
By subscribing to ELITESTREAMERS, you agree to use our IPTV services responsibly and in accordance with all applicable laws and regulations. Our platform provides access to a wide variety of live TV channels, movies, series, and premium content from over 100 countries. The use of our service is strictly for personal, non-commercial purposes, and sharing your account credentials or redistributing content is strictly prohibited.
Subscription and Refund Terms
All subscriptions are prepaid and begin immediately upon successful payment. Customers have the right to request a refund within 90 days of purchase, depending on the payment method. If you paid via PayPal, your refund will be processed instantly. Crypto payments are also refunded quickly, typically the same day. For credit card or IBAN payments, refunds are processed within 1–2 business days. Refunds are only issued upon valid requests that comply with our usage policy.
Account Responsibility
Users are responsible for maintaining the security and confidentiality of their account credentials. ELITESTREAMERS is not liable for any unauthorized access resulting from user negligence. If you suspect any unauthorized activity, please contact our support team immediately so we can take appropriate action.
Content Availability and Limitations
While we strive to provide uninterrupted service, ELITESTREAMERS cannot guarantee continuous availability of all content or channels due to third-party provider changes or technical issues beyond our control. We reserve the right to modify, update, or remove content at any time without prior notice. By continuing to use our service, you accept these potential changes as part of the dynamic nature of IPTV services.
. Information We Collect
At ELITESTREAMERS, we value your privacy and are committed to protecting your personal information. When you sign up or make a purchase, we may collect data such as your name, email address, payment information, IP address, and usage activity. This information is used solely to provide, manage, and improve our IPTV services, ensure account security, and offer relevant customer support.
2. How We Use Your Data
Your personal data is used only for legitimate purposes—to activate your subscription, process payments, communicate service updates, and troubleshoot technical issues. We do not sell, trade, or rent your personal information to third parties. Any data shared with service providers (e.g., payment processors) is done securely and only as necessary to complete your transaction.
3. Payment & Security Measures
We take your security seriously. All transactions on ELITESTREAMERS are processed through secure, encrypted gateways, whether you’re paying with PayPal, crypto, credit card, or IBAN. Payment data is not stored on our servers. We use industry-standard encryption and firewalls to protect your personal information from unauthorized access or breaches.
4. Your Rights & Data Control
You have full control over your personal data. You can request to view, modify, or delete your information at any time by contacting our support team. We respect your privacy rights and comply with international data protection laws, including the GDPR for European customers. By using our services, you agree to the terms outlined in this Privacy Policy.